Job seekers typically make several salary negotiation errors, which often result in knocking them out of consideration for the job or receiving and accepting a lower salary offer than what they could have received had they negotiated smartly.

Performing well on the job is no longer enough, because a revolution is going on that is having just as much of an impact on the working world as the industrial revolution of the 19th century.

Angry customers present one of the biggest challenges to employees - and to managers who want employees to solve problems at their own level and in ways that satisfy customers.